Complete level 3 tickets related to these systems only rarely requiring advanced vendor technical support. Independently analyze, solve, and correct issues in real-time, providing problem resolution end-to-end for SharePoint, Power Platform, and Office 365.Provide end-to-end root cause analysis and assistance for issues related to SharePoint, Power Platform and Office 365.When an implementation will be completed by a third-party contractor, assist business customers with creating requests for proposals and other procurement documents with complete and accurate technical requirements and guidelines incorporated.Assist Business Customers with articulating their needs and requirements in situations where SharePoint, Power Platform or Office 365 are the appropriate technical solutions.The specialist will also be required to coordinate with the IT Product Specialist to effectively manage cost efficient license use. It will be necessary to coordinate designs with the LBWL IT Architecture Team. This will include a broad mix of consulting with business customers to understand their current and future needs, designing a solution that will meet those needs, technical oversight of third parties contracted to do implementation, hands-on implementation, and hands-on support. The IT Application Support Specialist will be the subject matter expert and support resource responsible for governance, implementation and support of SharePoint, Power Platform and Office 365 at the Lansing Board of Water and Light. The Lansing Board of Water & Light has an opening for an Application Support Specialist 4 with our Information Technology Department in Lansing, MI.
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